Privacy policy

Overview

Alpha Edge Clinic Pty Ltd (“Alpha Edge Clinic”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal and health information in accordance with:

Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
Health Records and Information Privacy Act 2002 (NSW) (where applicable)
Applicable Australian healthcare and telehealth regulations

This Privacy Policy outlines how we collect, use, disclose, and protect your personal and health information.

2. What Information We Collect

We may collect the following types of information:

Personal Information

Full name
Date of birth
Contact details (phone, email, address)
Identification information

Health & Medical Information (Sensitive Information)

Medical history
Symptoms and health assessments
Pathology results and reports
Medications and prescriptions
Treatment plans and consultation notes

Technical & Usage Data

IP address
Website usage data
Device/browser information

3. How We Collect Information

We collect information through:

Online health assessment forms
Telehealth consultations (phone/video)
Secure patient portals
Third-party service providers (e.g. pathology providers)
Direct communication (email, phone, SMS)

4. Purpose of Collection

We collect and use your information to:

Provide medical consultations and healthcare services
Assess clinical suitability for treatment
Facilitate pathology testing and review results
Issue prescriptions via licensed Australian pharmacies
Communicate with you regarding your care
Maintain accurate medical records
Comply with legal and regulatory obligations

5. Disclosure of Information

We may disclose your information to:

AHPRA-registered doctors involved in your care
Australian-licensed pharmacies
Pathology providers (e.g. Australian Clinical Labs or equivalent providers)
Secure technology and medical record providers
Regulatory bodies where required by law

We do not sell or rent personal or health information.

6. Data Storage & Security

Alpha Edge Clinic takes reasonable steps to protect your information through:

Secure electronic medical record systems
Encrypted data storage and transmission
Access controls and authentication systems
Restricted staff access on a need-to-know basis

We store data in systems designed to comply with Australian healthcare data protection standards.

7. Compliance with Privacy Laws

Alpha Edge Clinic ensures compliance with applicable privacy laws by:

Adhering to the Australian Privacy Principles (APPs)
Ensuring all staff and practitioners handle information in accordance with confidentiality obligations
Using only Australian-based, regulated providers for clinical services where possible
Implementing internal policies governing:
- Data handling
- Data security
- Patient confidentiality
Ensuring third-party providers are subject to appropriate privacy and security obligations

8. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse usage and performance
Enhance user experience

You can control cookies through your browser settings.

9. Third-Party Services

Our website may direct patients to third-party platforms (e.g. pathology services). These providers operate independently and have their own privacy policies.

Alpha Edge Clinic is not responsible for third-party privacy practices but ensures partners are reputable and compliant with Australian standards.

10. Data Retention

We retain medical records and personal information:

As required under Australian healthcare laws
For the purpose of ongoing patient care
In accordance with legal retention obligations

11. Contact us

If you have any questions or complaints regarding privacy, please contact:

Alpha Edge Clinic Pty Ltd
Email: admin@alphaedgeclinic.com.au
Phone: 1300 232 608